Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our counselling services.

1. Information We Collect

When you book or use our services, we may collect the following information:

Personal Information: Name, email address, phone number, and billing details.
Session Information: Notes, concerns shared during sessions (kept strictly confidential).
Technical Information: Device type, browser, and usage data (for website functionality only).

2. Use of Information

We use your information only for:

Scheduling and conducting counselling sessions.
Communicating with you regarding appointments and services.
Processing payments securely.
Improving our services and maintaining records as required.

3. Confidentiality of Sessions

All counselling sessions are strictly confidential.
No personal or session-related information will be disclosed to any third party without your consent, except as required by law or in cases of risk of harm to self or others.

4. Payment Security

Payments are processed through secure third-party gateways.
We do not store your credit/debit card details on our servers.

5. Data Protection

Your personal and session data is stored securely and accessible only to the counsellor/service provider.
Reasonable safeguards are in place to prevent unauthorized access, alteration, or disclosure of data.

6. Your Rights

You have the right to:

Access and review the information we hold about you.
Request corrections to your personal data.
Withdraw consent for communication at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

For questions about this Privacy Policy or how your data is handled, please contact us at:
📧 yourguidinglighthouse@gmail.com